System Design

Type

Zeya Chen, Aamena Ansari, Kelvin Yu, Jesse Gao

Team

Time

2021 Summer

This project won the 1st place of the Master Challenge held by Institute of Design and Harvard School of Public Health. Dealing with the data collected from people all over the world about the changes took place during Covid-19, we applied the wholeview framework created by André Nogueira, Ph.D, Associate Researcher and Instructor at the Harvard T.H. Chan School of Public Health, to design the future work system.

Work in Neighborhood

Health & Wellness Award

Core77 Design Awards 2022

ORION

Project Background

"See changes, sketch tomorrow".

Students will be explored to design methods and frameworks that can help individuals and organizations incorporate behavior considerations to make progress in the face of uncertainty, and will be able to identify patterns of behavior at the population level and transform them into opportunity spaces for creating meanful interventions.

Challenge & Outcome

By leanring the Whole View, a conceptual model with design frameworks and methods useful for dealing with complex ambiguous problems, we applied the model to opportunity areas emerging from data collected during 2020 and explored purpos-driven innovations that integrate considerations of economic principles, user experiences, and appropriate technology specifically in future work-life balance -- A neighborhood-based system in place to support hybrid living.

Process

All the data they gathered are stored in Kumu. First we need to explore all data bubbles to see connections between each other, finding out the obvious and significant areas and stories. Then after having the focus topic, by doing secondary research and co-design sprints, we could narrow down the topic to a series of experiences. Finally, going through the seven frameworks in Whole View several rounds, we could make the data meaningful and have proposed future system concept for test.

We landed on the worker, government, business related topics. Based on the present stories, all these mentioned players were struggling, because Covid cut the connection between them. However, there might be some solutions to fix the current gaps. Then we unified the features of the characters in stories, defining hybrid workers, and combined with findings from secondary research. We had genric user group and our design goal:

How does work fit into the future of community life, and how should this system look like to support hybrid living?

Meet Orion

ORION is a matchmaking platform connecting hybrid workers with the right resources in their neighborhood.

Distinct offerings make ORION real

Through the ideation process, we leveraged POEMS and 5E frameworks to explore potential solutions. Four scenarios will help illustrate the view. Also, the attached value map could show the value exchange in the scene.

Who are hybrid workers in the future?

ORION will help people like Kate. The real example from Kate gave us a clue of how to center the new opportunities with ORION. Of courses, we had more typical users in our scenarios.

1. Uncover and reframe local resources into potential workplaces

2. Provide adaptable and inspiring places to work

3. Make intangible cultural resources accessible by involving local residents

4. Partner with government closer and keep an eye on neighbor public health

For now, we have connected three players in the system, making the values exchanged through each one.

The Governments want to provide better living place fro residents and help local small business
The local small business want to get enough support to develop, and provide high-quality service for people.
The local residents want to help each other and wish to have a better choice to balance work-life.

Clear capacities make ORION real

We also think about how to create the clear capacities to make Orion real, so The Competency Flow can help us achieve the purpose. It reveals the core and supporting competencies needed.

What ambitions does ORION need to achieve?

Project ORION will not stop at this stage, connecting all resources between each key players. Eventually it will attract more players into the field, and satisfy more higher needs.

Enrich the ecosystem

For future development, ORION will continue expand its impact based on the following three aspect:

Individual
Business
Society